Every e-mail message is made up of its body (the message) and its headers. The headers are initially generated by the software that is used to write the message (e.g. Eudora, Outlook, etc.), and each machine that handles the mail will usually add its own headers in addition.
Message headers are often essential to determine why your mail isn't working; or to enable us to block spam, and we may ask you to send them to us.
How do I get them?
Thunderbird and Mozilla Mail
Open the View menu
Select "headers"
Then select all
Now full headers should be viewable when you go into an email and will be included when you forward or reply to an email.
After you are finished you may want to go back into: View Headers and return the setting to Normal. Outlook Express Click once on the e-mail to open up the 'preview mode' now right click on the e-mail scroll down and click on Properties you should see two 'tabs' General and Details, click on Details Now copy the contents of Details Paste the Details into a new e-mail Outlook Express for Macintosh Netscape 4.x Click once on the e-mail to open up the 'preview mode' click on View click on 'Internet Headers' Copy and Paste the info into a new e-mail. Open your e-mail click on View scroll down to Headers select and click on ALL.
To send or receive email over the web, use our Webmail service at the following URL:
To add/remove an auto-reply or setup a forward for a @web.net / @web.ca e-mail address, simply direct your webrowser to the following URL:
You can change your password for your @web.net / @web.ca account by logging into the following URL:
If you are downloading your e-mail and it gets stuck before completing the download, 9 times out of 10 you have a really big email waiting for you and your email client gives up after a certain allocated time. This setting can be increased from the time out rate of 30 seconds to 5 minutes in Outlook Express.
On the Tools menu, click Accounts.
  1. Click the Mail tab.
  2. Click your POP3 account, and then click Properties.
  3. Click the Advanced tab.

Gradually increase the server time-out setting until the problem is resolved. You can also log into your Webmail account and deal with the email directly from the server. You can download the attachment or just delete the email.

Drop us a line!

Feel free to contact us if you had any questions at all. 


Don't worry, we're cool.